Dear WH Students and Parent/Guardians,
As we approach spring break, we want to share this information regarding long term storage mode on our 1:1 Chromebooks. If you do not plan to use or keep your Chromebook plugged in over spring break, please follow the directions below to put your Chromebook in long term storage mode. This will help avoid the Chromebook battery from reaching 0% during break which could cause the Chromebook not to boot or damage the Chromebook.
Thank you for your cooperation and have a safe, relaxing spring break!
Storing Chromebooks long term - Best practices
Dear Valued Dell Customer:
With a new season upon us, Dell wants to share the Google recommended steps to prepare your Chromebook inventory for storage over long periods. Following these steps will help to avoid charging or battery related issues when the Chromebooks are put back into service.
Best practice prior to long term storage:
- Update to the latest version of the Chrome OS and charge your Chromebooks so that the battery is at least 80% full.
- This ensures that even when the battery discharges while unplugged over the summer, it won’t fully run out of power.
- Connect the device to a charger and turn it on.
- Hold Refresh and Power at the same time.
- While holding these keys, remove the power cable from device and then release the keys. The device should shut down and remain off.
- Attempt to power the unit on using the power button. If the unit does not power on, you have completed the steps and can safely store the system. If the unit powers on, you should repeat steps 2 thru 4.
- Connect the Chromebooks to a charger and a power source, which will get them out of the battery disconnect state. Power up your device.
- Connect your Chromebooks to WiFi and update them to the latest Chrome OS release.
- This can take time, as multiple Chrome OS versions may have been released since the last time the device was updated.
Google provides additional communication related to the storing process which can be found here: https://support.google.com/chrome/a/answer/9139543.
Also, additional information can be found under Dell knowledge base article, SLN308522, via the following link: https://www.dell.com/support/article/us/en/19/sln308522
Dell provides a standard one-year warranty on batteries. Failure to follow the steps provided above could cause your batteries to reach a critically low charge, when the device is stored for long periods of time and could result in permanent failure of the battery.
If you need assistance, or have any other questions, please contact Dell Tech Support. Dell provides several online and telephone-based support and services options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues please visit:
- Select the contact method that best suits your needs
- Please reference SLN308522if regarding this notice
As a valued Dell customer, we are committed to enhance your experience with Dell. Your satisfaction is our ultimate goal.